Frequently Asked Questions

Q  What Currency is my transaction process in
A All orders and prices are in New Zealand dollars 

Q  I have not had an email confirmation for my order?
A  Check your 'junk or spam' folders and if it's not there, contact us on info@briarwood.co.nz

Q  What is the shipping time to Australia?
A  From despatch date it is approximately 3-4 days.

Q  What is the returns policy?
A  All full-priced product is fully exchangable and refundable.  All sale product is able to be exchanged.  Refunds are not a possibility. See our shipping & returns page for more detail.

Q  Are my credit card details safe?
A   We use a secure, PCI compliant third party to handle all payments. We do not process, collect nor store credit card details on our site.