Frequently Asked Questions

SIZE GUIDE 
XS - 8
S - 10
M - 12
L - 14
XL - 16

Q  What Currency is my transaction process in
A All orders and prices are in New Zealand dollars 

Q  I have not had an email confirmation for my order?
A  Check your 'junk or spam' folders and if it's not there, contact us on info@briarwood.co.nz

Q  What is the shipping time to Australia?
A  From dispatch date it is approximately 3-4 days.

Q  What is the returns policy?
A  All full-priced product is fully exchangeable and refundable.  All sale product is able to be exchanged.  Refunds are not a possibility.  Once we go to 'FINAL SALE', there are no exchanges or returns, this will be clearly listed on each product.  See our shipping & returns page for more detail.

Q  Are my credit card details safe?
A   We use a secure, PCI compliant third party to handle all payments. We do not process, collect nor store credit card details on our site.

Q How do I redeem a credit note on your website
A  Please email us on info@briarwood.co.nz with the items you would like to purchase and we will get back to you if we require any further information.