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At Briarwood we are happy to exchange any item that has not been worn and is still in purchase condition. The return must be made within seven days of purchasing, and accompanied by the original purchase receipt.

With regrets Briarwood cannot accept goods that have:

- Been worn
- Damaged
- Been purchased on 'Final Sale'

All full priced items are able to be exchanged or refunded. Any items bought on sale (unless is states it is a final sale) are able to be exchanged or you can have a credit note issued.

There are no refunds on sale items.

'FINAL SALE' items, are indeed a final sale, no exchanges or returns.

To redeem your credit note, please email us on with what items you would like to purchase and we will get back to you if we require further information.  

We regret to note that we cannot offer exchanges on international orders, but will happily refund the full purchase amount (less shipping costs) via the original payment method (Subject to our returns conditions).

All online refunds should be sent to the address below, including the original receipt and return document you receive with your original order. All refunds will be credited via the original payment method minus local delivery costs of $10.

All postage costs are the customers responsibility.

When sending please include, your name, order number, contact phone number and your instructions. Please consider using a track and trace courier as the goods are your responsibility until we receive them back.  

Briarwood - Website 
8 Crummer Road
Grey Lynn
New Zealand

For all queries and questions, please email us at

Our instore returns policy can be found at the bottom of your receipt, or if you have lost your receipt it is as follows.

We are happy to issue you a credit note or exchange your full priced item within 7 days, provided you have your receipt and the item is unused and with the tags still attached. We do not refund if you have simply changed your mind. If goods are faulty we will meet our obligation under the consumers guarantees act to provide a remedy. All products bought on sale and final sale items are not able to be returned, exchanged or refunded. These are indeed 'final sales'